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All Articles About Ombudsmen:
What do ombudsmen do?
By Cassandra Tate
Columbia Journalism Review © 1984
The word “ombudsman” has a soothing quality. It could almost be used as a mantra for newspaper executives who are worried about their sagging credibility with readers — ombudsman.
But the debate that it sets off is anything but restrained.
To wit: Robert J. Haiman, former executive editor of the St. Petersburg Times and now president of the St. Petersburg-based Poynter Institute for Media Studies, calls ombudsmanship “a sham.” Rather than making a paper more responsive and accountable to readers, he says, an ombudsman only serves to make it more isolated, by …
