Ombudsman: A veteran news editor sees paper from a new persp…

When the phone is answered in the ombudsman’s office of The Times-Dispatch, invariably the caller will say, “I’m not certain you’re the one to speak to…”

I’m the one.

This month marks the start of the third year of the ombudsman position on The Times-Dispatch. A few Richmond-area residents even have learned how to pronounce the name (AUM’-budz-man). Some have been surprised to discover such a position exists. Not all understand the job description.

That job description appears on Page A2 daily under the “Reader Services” heading: “The news ombudsman investigates complaints of unfairness, inaccuracy …

Error is human; Refusal to admit error is journalism

This presentation was made in June 1994 at a symposium entitled “Press Regulation: How far has it come?” in Seoul, Korea. The symposium was presented by the International Communication Research Institute, Hankuk University of Foreign Studies, and the Citizens Coalition for Media Watch. The Munhwa Broadcasting Corp. and Korea Press Center were hosts. Among the participants were Joann Byrd, ombudsman for The Washington Post; Richard P. Cunningham, professor, New York University; Lynne Enders Glaser, ombudsman, The Fresno Bee; Arthur C. Nauman, ombudsman, The Sacramento Bee; and William Morgan, ombudsman, Canadian Broadcasting Corp.

By William Morgan
All rights reserved

I am …

Why did one news council fail and the other succeed?

This presentation was made in June 1994 at a symposium entitled “Press Regulation: How far has it come?” in Seoul, Korea. The symposium was presented by the International Communication Research Institute, Hankuk University of Foreign Studies, and the Citizens Coalition for Media Watch. The Munhwa Broadcasting Corp. and Korea Press Center were hosts. Among the participants were Joann Byrd, ombudsman for The Washington Post; Richard P. Cunningham, professor, New York University; Lynne Enders Glaser, ombudsman, The Fresno Bee; Arthur C. Nauman, ombudsman, The Sacramento Bee; and William Morgan, ombudsman, Canadian Broadcasting Corp.

By Richard P. Cunningham
All rights reserved

This …

The ombudsman as internal critic

(The following presentation was made in June 1994 at a symposium titled “Press Regulation: How far has it come?” in Seoul, Korea. The symposium was presented by the International Communication Research Institute, Hankuk University of Foreign Studies, and the Citizens’ Coalition for Media Watch. The Munhwa Broadcasting Corp. and Korea Press Center were hosts. Among the participants were Joann Byrd, ombudsman for The Washington Post; Richard P. Cunningham, professor, New York University; Lynne Enders Glaser, ombudsman, The Fresno Bee; Arthur C. Nauman, ombudsman, The Sacramento Bee; and William Morgan, ombudsman, Canadian Broadcasting Corp.)

By Joann Byrd
All rights reserved

It …

Interacting with newspaper readers

This presentation was made in June 1994 at a symposium entitled “Press Regulation: How far has it come?” in Seoul, Korea. The symposium was presented by the International Communication Research Institute, Hankuk University of Foreign Studies, and the Citizens Coalition for Media Watch. The Munhwa Broadcasting Corp. and Korea Press Center were hosts. Among the participants were Joann Byrd, ombudsman for The Washington Post; Richard P. Cunningham, professor, New York University; Lynne Enders Glaser, ombudsman, The Fresno Bee; Arthur C. Nauman, ombudsman, The Sacramento Bee; and William Morgan, ombudsman, Canadian Broadcasting Corp.

By Lynne Enders Glaser
All rights reserved

I …

News Ombudsmanship: Its History and Rationale

This presentation was made in June 1994 at a symposium entitled “Press Regulation: How far has it come?” in Seoul, Korea. The symposium was presented by the International Communication Research Institute, Hankuk University of Foreign Studies, and the Citizens Coalition for Media Watch. The Munhwa Broadcasting Corp. and Korea Press Center were hosts. Among the participants were Joann Byrd, ombudsman for The Washington Post; Richard P. Cunningham, professor, New York University; Lynne Enders Glaser, ombudsman, The Fresno Bee; Arthur C. Nauman, ombudsman, The Sacramento Bee; and William Morgan, ombudsman, Canadian Broadcasting Corp.

By Arthur C. Nauman
All rights reserved

We …