Listening is an ombudsman’s main responsibility…

We’re all in agreement. My main responsibility is to listen to readers who want to voice their concerns, their criticism, their puzzlement, their hopes, even their compliments.

In a “You Be the Editor” exercise I presented to you recently, I asked you how you would rank six of my primary responsibilities as ombudsman of the Star-Telegram.

I posed the same question to a number of the newspaper’s staff members.

This is how the 137 readers who responded ranked the six responsibilities in the unscientific survey:

• 712 points — Listening to readers
• 599 points

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