Media professionalism in Bangladesh: Dynamics in a developing country

Press in Bangladesh is pursuing its activities to uphold the democratic interest of people and is committed to social responsibility that springs from the spirit of liberation struggle in 1971. Amader Shomoy, a new trend in Bangladesh newspaper arena, introduced an Office of Press Ombudsperson for the first of its kind in Bangladesh on January […]

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Frequently asked questions about ombudsmen

Q. How do you deal with angry callers? A. Let them vent for a reasonable amount of time, then let them know you have listened, you understand the complaint, you will share it with the staff and indicate what action might be taken. Try to avoid getting into a rapid-fire exchange. When the heat starts […]

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The future of ombudsmen and journalism

(Ian Mayes, ombudsman for The Guardian in London, is 2005-2006 president of the Organization of News Ombudsmen.) By Ian Mayes The Guardian I spent some time recently in Madrid at a conference on self-regulation in news organisations, convened by the Federation of Press Associations of Spain (FAPE). Its main purpose was to launch the country’s […]

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An ombudsman works on two levels: Outwards and inwards

By Avraham Tirosh MAARIV Outwards The ombudsman handles readers’ complaints and comments, some of which are addressed directly to him and some of which arrive from editors to who these were addressed. Complaints come from readers who feel hurt by something published in the paper, or who believe that the paper is wrong about something. […]

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Birth of a reader representative in L.A.

By Narda Zacchino American Society of Newspaper Editors © 1999 The concept of a newsroom liaison with the public was batted around for years at the Los Angeles Times, to no avail. Top editors weren’t fond of the idea; they were hesitant to publicly acknowledge mistakes and misjudgments or to incur negative reaction from the […]

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The Organization of News Ombudsmen

By Gina Lubrano American Society of Newspaper Editors © 1999 Officially, the Organization of News Ombudsmen is a professional organization. In reality, it’s a lifeline and a resource for journalists who deal with readers, viewers or listeners on a daily basis. Say you are the editor of the Daily Bugle and you decide the time […]

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