First and foremost, Stars and Stripes’ standing as an independent source of news is threatened by a wrongheaded government response to the WikiLeaks disclosures that raises the specter of censorship. Like the rest of the federal workforce, the paper’s journalists were told last year that they may not look at classified documents that have been leaked to the public.

Reporters and editors must be able to consult information in the public domain if the concept of a free press is to have any meaning. This isn’t something new.

“We simply cannot in good conscience send troops abroad to lead the struggle for freedom — and censor Stars and Stripes,” Sen. William Proxmire said in 1987. “Our people overseas deserve better than second-class treatment.”

Economically, the paper’s survival is imperiled by federal budget cuts and the same challenges other media face — declining audiences and shifts in how people get news and information.

Stars and Stripes can slow or even stave off a dire fate if it defends its editorial integrity, hews to its roots, stays relevant to its readers and remembers their interests come first. And that includes their sensibilities.

This military is an all-volunteer force. Stars and Stripes should deliver hard truths, but never in a tone that says “gotcha” or that disrespects its readers’ chosen life. As the late Washington columnist Mary McGrory counseled journalists, “Be nice to people, but not to power.”

It’s not easy, this job of telling hard truths to people who may not want always to hear them. It takes skill, savvy, sensitivity and a real feel for your audience. But it’s important. A hallmark of a free and open society is a willingness to hear and face uncomfortable truths about itself.

Stars and Stripes could use a champion like the late Proxmire now, but it’s caught in a crossfire of perceptions that do not inspire one.

To some, especially in upper echelons, its pesky pursuit of news beyond official statements undermines command messages and priorities and places it under suspicion.

To others, mostly in the ranks or the civilian world, Stars and Stripes is anything from irrelevant to a costly anachronism to a shill for the defense establishment. A while back, a newly hired editor was quoted elsewhere saying the paper was “tame” with “a tradition here of people pulling their punches when it comes to covering the Pentagon.”

That rankled a staff that had earlier watched a censorship dispute culminate in an editor’s resignation, and that itself had reported aggressively on an improper movement of Pentagon funds through Stars and Stripes accounts. When the publisher refused to provide documents, several editors publicly accused him of “stonewalling” and demanded he resign.

That may have been a lot of things, but tame it was not. If they gave Purple Hearts for career wounds, some would have oak leaf clusters.

As for the ombudsman post, I have no idea who will succeed me. Unlike my predecessor, I was not asked to share my thoughts on the job with the search committee, such as there may be, and my requests to do so have been ignored.

More troubling is language in ads for the position suggesting it will be weakened by curtailing the ombudsman’s ability to report to Congress unilaterally, as we have for two decades, and by cutting the three-year term to two with, I understand, only the possibility of a third.

Both changes rein in an ombudsman, lest he or she prove too noisy in advocating reader interests, critiquing the paper or protecting its promised First Amendment rights (not “privileges,” as stripes.com mischaracterizes them).

These measures were tried in 2000 — and scrapped after appeals to Congress and the Pentagon by former Ombudsmen Bill Monroe and Phil Robbins and the Society of Professional Journalists.

Sadly, I suspect the impetus for resurrecting these discredited limits on vigorous, independent ombudsmanship now comes as much from Stars and Stripes as the Defense Department.

My work has irked the paper’s masthead as well as the Pentagon. My credentials, character, abilities and even sanity have been assailed in comments to me, to staffers and beyond. I have been threatened with legal action once I no longer have the protection of this office.

Ruffled feathers aside, the leadership needs to understand that this is what ombudsmen do: critique what is published, field and investigate complaints from readers and staff without interference and, at Stars and Stripes, defend the staff’s right to gather and report the news without fear or favor for a global audience that is often in harm’s way and unable to get a full accounting anywhere else.

An unfettered ombudsman gives a government-owned news outlet credibility. Putting its ombudsman on a leash does not.

Although I don’t know who is on the search committee, I’m pretty sure who isn’t — an SPJ representative, as there was in 2008.

That’s a mistake. SPJ has a distinguished record in advocating Stars and Stripes’ independence and First Amendment rights, including the establishment and preservation of the ombudsman post.

“SPJ played a significant role in creating the modern Stars and Stripes,” an SPJ leader, Ian Marquand, wrote in 2000 in urging his organization to weigh in on the disputes over censorship and the ombudsman.

He was referring to the 1980s, when Congress tired of receiving complaints from Stripes staffers, or reading of them elsewhere, and asked SPJ to aid a government inquiry. It found censorship, and Congress ordered reforms in 1989 that included appointment of an ombudsman.

Most recently, an SPJ official was among the journalists and First Amendment advocates who joined me in a session with Pentagon officials on how the post-WikiLeaks policy is anathema to the principles of a free press and contrary to official pledges of autonomy for Stars and Stripes.

Earlier, SPJ put a shoulder to the wheel by recognizing my opposition to that policy with its First Amendment Award and a Sigma Delta Chi award. I would hate to think that figured in SPJ’s apparent disinvitation to assist again in the selection of an ombudsman.

Lastly, remember this newspaper belongs, more than any other, to its readers, to you. Not the Pentagon, not the publisher, not the editors. Your subscription has been paid in blood and treasure, by you and generations before you. Defend it, and demand the best from it.

I can be reached at exombud (at) verizon.net.

Godspeed.

This column was originally published in Stars and Stripes on January 24, 2012.

A fortnight ago, the Observer ran a double-page spread on the plight of the reclusive Jarawa people of the Andaman Islands. The tribe, just 403-strong, lives in a jungle reserve that is supposedly protected. A trunk road runs through the reserve, and while photography and human interaction are forbidden, police are accused of accepting bribes to encourage half-naked young women to dance for convoys of tourists and their video cameras.

An undercover Observer reporter joined a “tour” and saw people throwing biscuits and bananas at the Jarawa “as they would to animals in a safari park”. To illustrate his story, he obtained a video of the forced dancing from a tour operator. After the girls’ faces had been obscured by our web team and the policeman’s instructions translated and subtitled, it ran on the paper’s website and quickly attracted more than 500,000 hits, making it the second most viewed item that week. But some considered that to use the illicit video was to join in the very exploitation that the story set out to condemn.

Part of the problem was that the video appeared in two places on the site: as an illustration to the article, which placed the whole subject in context, and as a stand-alone film with very little context apart from a headline and introduction but, crucially, without a link to the main story. Some who saw this considered it exploitative, accusing the Observer of posting a prurient “look what we’ve found” video.

I put these concerns to Survival International, a body that campaigns on behalf of tribal peoples, and asked them how they use photographs and video on their website. “It is a dilemma,” said Sophie Grig, “but it is a sad fact that campaigns are not effective without pictures. However, we are careful only to use existing photographs rather than commission new ones.

“In this case, the results show that it was the right thing to do. The Jarawa quickly became the top news story in India with the government announcing an investigation and the minister for tribal affairs going on TV announcing that steps will be taken.

“It shocked people in India. I’ve been campaigning on this issue for 16 years but it was only after the Observer wrote the story and posted the video that things have taken off. I’m more hopeful today than I have ever been that we will see some action. I believe it was right to use it when it was presented in the context of the story.”

A follow-up article last week repeated the video and reported on the measures being taken by the Indian government to crack down on the “human safaris”. It also cited the number of hits the film had attracted. “Isn’t this the same as exploiting people?” asked a comment posted under the story. “The article seems almost proud of this statistic.”

The reporter replied: “No, I don’t think it is the same as exploiting them. It is a matter of highlighting a gross human rights abuse in a way that has drawn the attention of the Indian government. That has to be a good thing.

“The Indian home minister and the minister in charge of tribal welfare have expressed their anger about this abuse, which is widely regarded in India as a national shame.

“The Jarawa are Indian citizens too: they have rights and one of them is not to be treated as animals in a zoo.”

Our website’s technology dictates that to be able to embed a video in an article, an additional video page has to be generated, so special care needs to be taken to explain why the film is running on that page, with clear links to the main article.

As in so many things in life, it’s all a matter of context.

This column was originally published in The Observer on Jan. 21, 2012.

Changes have already occurred in the S.A. Life section and the weather page on top of the back page of the Sports section. The rest are scheduled to be a “go” Tuesday.

The changes involve different fonts, which will be readily noticeable in headlines, and a cleaner layout with more white space. Type size will not be reduced and, designers say, the type will be easier to read.

“This will be a cleaner, more modern yet classic look that highlights our great content,” Express-News Editor Kyrie O’Connor said of the new look.

As often happens with change, the reaction is to resist. Readers have told me for years, nearly every day, that reading the newspaper with their morning coffee is a ritual they have followed most of their lives, some for as many as 70 years.

They feel comfortable with their paper. Many have scrapbooks full of Express-News clippings — wedding announcements, obituaries, a story about a son or grandson leading his team to victory or a box full of advice columns and various items that were worth saving.

But as we get older — and many of our most loyal readers are seniors — we tend to resist change. I haven’t had many complaints about the new S.A. Life (no, Jenny Stevens, Michael O’Rourke‘s column isn’t coming out, but it’s no longer on Page 1 of S.A. Life on Saturday), but I received resistance about the weather page.

Paul Foerster, the esteemed Alamo Heights High School math teacher who the Express-News praised last spring on his retirement after 50 years of teaching, wrote a letter to the editor printed Friday questioning the weather page changes.

“Gone is the graph of 24-hour temps which mathematics teachers use to help our students make mathematical models of natural phenomena. Gone also is the table of S.A. Precipitation, which we use for the same purpose,” he wrote.

Others beefed about cities removed from the “Across the nation” list; others missed yesterday’s local highs and lows; those who rely on the daily UV count wanted it put back. The good news is the highs and lows are listed, next to the UV rating, right below the forecast boxes atop the weather page.

That should please reader Edward S. Reiss, “a long-time subscriber,” who emailed: “I do not like the new weather page in the newspaper. But I will get used to it. However, I have kept the high/low report each day from the paper for the past 10 years and keep our report from our thermometer reading each day to compare.”

And, as I write this Thursday, I think Duluth and Fairbanks will return to the cities list.

Meanwhile, Dean Lockwood, the paper’s hardworking director of news production — the choreographer of the redesign — asked me to tell readers that lost space meant that “some things had to go,” that it’s “tricky” to find a list of cities “everyone would agree on,” and that he and his stalwart staff will “continue to tune, adjust and improve.”

And I urge readers to do as Mr. Reiss said he would do, and try to get used to it.

 Dear All –

Some interesting developments in the world of news ombudsmanship, for sure. Not the least of which is the extraordinary revelations coming out of the Leveson Inquiry into phone hacking in the British media.

Our colleagues, Chris Elliott of the Guardian and past president Stephen Pritchard have given evidence as witnesses as the hearings. We have posted their statements, plus some of the reporting on this extraordinary story, on the ONO website.

One of the (very) preliminary outcomes from this may be the need for many British news organizations to adapt some form of Ombudsman or public editor. This may simply be a defensive public relations strategy adopted by some newspapers at this stage to blunt further criticism, but regardless of motivation, if it results in the appointment of more ombudsmen, this is to be applauded and encouraged.

Also in the Department of Not Counting Chickens Before They Hatch, etc. a number of public radio and television stations in the United States are also moving to create news ombudsmen for their local and regional operations.

We have been approached by two major market stations inquiring about how best to go about this. A copy of the Handbook for Ombudsmen has been sent. And a national conference is being planned this spring about this issue. Details to come as soon as I have them.

The American Society of News Editors recently held an online conference on the changing role of ombudsmen/readers’ editors in the digital age. ONO members were prominent among the panellists including

• Art Brisbane, public editor, New York Times

• Geneva Overholser, professor and director, USC Annenberg School of Journalism (and former Ombudsman at the Washington Post

• Patrick Pexton, ombudsman, The Washington Post

• Craig Silverman, editor, RegretTheError.com; adjunct faculty, Poynter institute (and keynote speaker at the Montreal conference).

A podcast of that discussion can be found here: http://asne.org/Article_View/ArticleId/2207/ASNE-launches-live-chats-to-be-held-on-biweekly-basis.aspx

The translation of the Handbook for News Ombudsmen into French and Spanish has been completed. The galley proofs are now at the printers and once completed, if anyone would like a copy, please let me know.

Finally, plans for the Copenhagen Conference May 20 – 23, 2012 are well underway. A formal notification as per the bylaws will be coming shortly.

A more detailed agenda is being prepared, but be advised that the Board meeting will take place on Sunday, May 20 followed by two full days of discussions, a business meeting on Wednesday May 23 and adjournment at noon.

Kudos to Jacob Mollerup, Lars Bennike, and Bjarn Schilling for their terrific work in organizing this event. It promises to be a truly memorable event in one of the world’s great cities.

Please, please, please if you haven’t already done so, let me, Debbie and Jacob know if you will be attending and if you will be accompanied.

The conference fee for ONO members is $300, spouses/partners -$200, as it was in Montreal.

Finally, our friend, colleague and sage counsellor on the Board, Mark Prendergast from Stars & Stripes has ended his term with the newspaper.

Mark has had, as some of you may know, a fairly rocky ride (posted columns on the ONO website are proof of that). Throughout, he has handled the pressure with grace and integrity. Mark is returning to his full time teaching responsibilities at St. John’s University in New York.

Best of luck Mark and thanks. See you in Copenhagen.

Regards from a not-so-chilly and seriously snow deprived Toronto,

Jeffrey

Yet the opposite can also be true. American photojournalism can also be lurid and sensational in its foreign coverage and, in the process, dehumanize its subjects.

Indeed, a seldom discussed, deep and troubling ethical double standard exists regarding who has the right to dignity in news photography.

Read more of “Troubling double standard, American photojournalism’s different treatment of foreign victims”

Obviously, the news is often serious business. Death and disease are unavoidable parts of life, and the struggles against strife and poverty have always been with us. I don’t think I’ve ever heard a voice arguing seriously that The Star should avoid a piece of news simply because its subject matter isn’t appropriate for young eyes.

In fact, I sometimes speak to readers who think The Star errs on the side of oversensitivity. I can recall several instances where readers have felt that writing about an unnamed euphemism for profanity provides insufficient detail to understand the situation.

For example, a political “Buzz” column last month mentioned that firebrand commentator Ann Coulter had called John McCain an unidentified “vulgar term” on a TV show.

Vulgar means different things to different people, one caller pointed out the next day. She suggested that if the item was important enough to merit a mention in the column, then it should also have specified the word for readers to decide for themselves whether it was offensive or not.

That’s logic I can get behind. “The Buzz” is aimed at those who follow the grown-up world of politics (inasmuch as it can be called that), and I’d agree that it shouldn’t necessarily hesitate to print terms that may be controversial.

However, I don’t think there’s any good reason to print gratuitously any number of common, uncreative slurs, which often cause great upset among a large swath of the population. There are instances where “the N word” or “a common denigration of gay men” provides plenty of detail. Context is of paramount importance here.

I know not everyone would agree with this point of view, but I respect fully the argument that I’ve heard from many readers through the years who feel The Star should never print any language that parents would consider inappropriate for young children.

That’s an especially valid criticism when it comes to items intended as entertainment.

One recent illustration came from an emailer who wrote that he’d “never been as disgusted with an editorial cartoon” as he was with one by freelance cartoonist Bob Unell that ran in the Jan. 4 edition of the 913 newsmagazine, which is distributed in the Johnson County area on Wednesdays.

The cartoon depicted two characters with T-shirts that riff on a slogan that many KU fans may be familiar with: “Muck Fizzou.”

Is the cartoonist “a ten year old boy who just learned some pig Latin?” asked the emailer. He wrote that “craftily exchanging the first letters of words” to disguise a statement that wouldn’t have been printed otherwise should have been rejected by editors.

“No Pulitzer Prize winner here. You owe an apology to your subscribers.”

I’m with him 100 percent on this one. It’s one thing for an opinion piece to use profanity if framed as a discussion about decorum or appropriateness. But simply in service of a gag? My experience tells me many readers would call that a bridge too far for a general-interest newspaper.

Even though editorial cartoons aren’t aimed at children, readers often remind me that kids tend to gravitate toward illustrations and graphics of all sorts. That’s why I understand when I sometimes hear objections to even mildly ribald content in the comics pages.

And for those who scoff at that idea, I’d play devil’s advocate: How do you feel about cartoon characters in ads for adult products such as alcoholic drinks and cigarettes?

What we find funny is the essence of subjectivity, but I’d agree that this cartoon was inappropriate for The Star’s audience.

Actually, I think that’s like saying, “It must be wonderful to be the umpire. Everybody loves you!” Well, maybe not so much.

Yes, indeed, sometimes I do criticize The Blade and make reporters and editors unhappy. Sometimes I defend what the newspaper has done, which confirms to a certain group of readers that I am part of the Great Conspiracy to Cover Up the Truth.

And sometimes what I write makes virtually everyone unhappy. But sometimes the ombudsman just gets to explain how things work.

For instance, Jerry Arkebauer of Sylvania likes to clip stories out of the paper. What bothers him, however, is that it seems that increasingly, the continuation of a story (journalists call this “the jump”) is on the back of the same page the article begins on. This makes clipping and saving hard, unless you happen to have a home copying machine, or two subscriptions.

Why is this? he wonders. The reason is partly the economy — and partly the fact that largely because of advertising migrating to the Internet, papers aren’t as rich as they used to be.

When the paper sells fewer ads, Executive Editor Kurt Franck noted, “we must reduce the number of pages. Apart from salaries, newsprint and ink are the biggest expense for newspapers.”

So, better double-sided stories than none at all.

●

A reader from Maumee wonders why the editorials in the Pages of Opinion don’t have writers’ names attached to them.

“Why do Blade editors not have the courage to identify themselves with their opinions?” he asked.

There’s a simple answer. Courage has nothing to do with it. Editorials are a collective effort, at least when the ideas are shaped, and more than one writer often works on an editorial before it is finally published. They are not signed because they are understood to be the policy of the editorial board of the newspaper, which includes Publisher and Editor-in-Chief John Robinson Block; the editor, David Kushma, and the associate editor. The editorials are not signed for much the same reason that a sign spelling out policy at the airport isn’t signed.

By the way, it is important to know that those reporters and editors gathering and editing news, including Mr. Franck, have nothing to do with writing the editorials or making editorial policy. They normally don’t even see the editorial page until it is ready for the printer.

●

Never let it be said that Blade readers don’t have good ideas. Toledoan Thomas Schoen noted that the newspaper recently included a guide to understanding terms mentioned in the portion of the daily log that includes information about dogs.

He suggested a similar key to understanding crime terms, adding, “I doubt that many readers could define exactly how ‘robberies, thefts, and burglaries differ,’ ” for example.

Managing Editor Dave Murray agreed that Mr. Schoen had something there. “I think this suggestion has merit,” Mr. Murray said. The Blade has begun including definitions to run with the newspaper’s weekly crime map.

●

Matt Zaleski asked why The Blade hadn’t published the story of the birth of Jesus as an editorial last month. “I thought it was a bit of a tradition with The Blade,” he said, adding that he enjoyed reading it.

Mr. Kushma noted that the previous year, the paper did indeed publish a nativity editorial. Last month, however, The Blade’s Christmas editorials were about other topics. That’s not because anyone on the editorial board hates Christmas. It’s partly because, well — newspapers are supposed to be purely nonreligious institutions.

“Those who do want to read the account have other, better options, starting with their church,” the editor noted.

Your ombudsman agrees with him; I think it is a mistake for any newspaper to lock itself in to any tradition, no matter how noble.

The Blade undoubtedly will continue to note the meaning of Christmas in a variety of ways … and hope that nobody, not even the ombudsman, ends up that morning with only a hunk of coal.

●

Finally, most of the mail I receive is critical, for one reason or another. So I was pleasantly startled to receive this email last week:

“I LOVE The Blade!” writes Jeff Nelson, who moved here about eight years ago from the Washington, D.C., area. “It distresses me to hear so many otherwise intelligent friends and acquaintances belittle The Blade … I don’t think they realize what an asset The Blade is, and how even-handed it is, and how important it is to have a paper that will investigate anyone who merits investigation.”

Those are comments that could even make an umpire proud.

This column was originally published in the Toledo Blade on January 15, 2012.

401 Ninth St. NW

Washington, DC 20004

Email: jkkaplan@syr.edu

One example mentioned recently by a reader: As cited in an Adam Liptak article on the Supreme Court, a court spokeswoman said Clarence Thomas had “misunderstood” a financial disclosure form when he failed to report his wife’s earnings from the Heritage Foundation. The reader thought it not likely that Mr. Thomas “misunderstood,” and instead that he simply chose not to report the information.

Another example: on the campaign trail, Mitt Romney often says President Obama has made speeches “apologizing for America,” a phrase to which Paul Krugman objected in a December 23 column arguing that politics has advanced to the “post-truth” stage.

As an Op-Ed columnist, Mr. Krugman clearly has the freedom to call out what he thinks is a lie. My question for readers is: should news reporters do the same?

If so, then perhaps the next time Mr. Romney says the president has a habit of apologizing for his country, the reporter should insert a paragraph saying, more or less:

“The president has never used the word ‘apologize’ in a speech about U.S. policy or history. Any assertion that he has apologized for U.S. actions rests on a misleading interpretation of the president’s words.”

That approach is what one reader was getting at in a recent message to the public editor. He wrote:

“My question is what role the paper’s hard-news coverage should play with regard to false statements – by candidates or by others. In general, the Times sets its documentation of falsehoods in articles apart from its primary coverage. If the newspaper’s overarching goal is truth, oughtn’t the truth be embedded in its principal stories? In other words, if a candidate repeatedly utters an outright falsehood (I leave aside ambiguous implications), shouldn’t the Times’s coverage nail it right at the point where the article quotes it?”

This message was typical of mail from some readers who, fed up with the distortions and evasions that are common in public life, look to The Times to set the record straight. They worry less about reporters imposing their judgment on what is false and what is true.

Is that the prevailing view? And if so, how can The Times do this in a way that is objective and fair? Is it possible to be objective and fair when the reporter is choosing to correct one fact over another? Are there other problems that The Times would face that I haven’t mentioned here?

Throughout the 2012 presidential campaign debates, The Times has employed a separate fact-check sidebar to assess the validity of the candidates’ statements. Do you like this feature, or would you rather it be incorporated into regular reporting? How should The Times continue a function like this when we move to the general campaign and there’s less time spent in debates and more time on the road?

Please feel free to leave a comment below or send me an e-mail at public@nytimes.com with the subject line: Readers Point the Way: Correcting Untruths. Please adhere to my comment moderation policy when posting.

This column was originally published in The New York Times on January 12, 2012. An update was also published on January 12, 2012 and includes a statement from Jill Abramson, executive editor of the New York Times.

There is little that warms the cockles of a journalist’s heart more than reader responses to the things we publish. They prove that you are reading, are moved by what you see, and are willing to spend time telling us what you think.

Today there are more ways than ever for you to make yourself heard in the marketplace of ideas, but for my money the most effective is the same as it was in Ben Franklin’s newspaper days:

The letter to the editor.

It is high-profile — letters usually appear on the editorial page or in the opinion section.

It’s exclusive — published letters are selected by an editor as a worthy contribution, culled from many submissions.

And best of all, each published letter includes the author’s real name and city of residence. Despite the popularity of online give-and-take, few things are more worthless than an opinion that arrives with no name attached. A signed letter to the editor carries weight that anonymous chatter does not.

Of course, attaching your name to your opinion requires a certain degree of self-assurance, because doing so invites disagreement and occasional criticism — and occasionally more than a little. Thus, a gent named Austin Kuder of Seven Hills — a frequent correspondent — seemed to feel a little bruised last week after an encounter with some readers in Sunday’s Forum pages.

The previous Tuesday, The Plain Dealer had printed a PolitiFact column that addressed a statement by House Speaker John Boehner that Social Security is out of money. “Mostly False,” ruled PolitiFact.

Mr. Kuder wrote a letter that we published the following Thursday, accusing conservatives of trying to undermine public confidence in Social Security.

That got things going on the other side, and last Sunday’s Forum section included a package of five letters, all taking issue with various points in the PolitiFact story and Mr. Kuder’s letter.

“One [letter] would have been enough,” he wrote me last week, “but the PD printed five similar critiques.”

Well, that’s what can happen when a letter writer strikes a nerve, and it’s part of what makes the letters section the vibrant place it is. Particularly on Sundays, when Forum includes an entire page of letters, we offer one or more packages of opinion on a single topic and thus provide discussions, rather than just single opinions.

“Basically the packages reveal themselves, I don’t have to go looking for them,” said Racquel Robinson, who has been The Plain Dealer’s letters editor since 1999. “I identify trends based on the submissions I get and put them aside for use as potential Sunday packages. Often, there’s that one column or letter or package that really sets people off, and I know I’ll get an interesting mix of opinions.”

She said packages usually are not as one-sided as the Social Security comments last week: “In an ideal world, I’d get one letter expressing an opinion on each side of every issue,” she said. “But people mostly write when they disagree with something, and all the letters were on one side of that issue.”

Most of the complaints I get about letters involve balance. “Why didn’t you run any letters from the other side?” readers will want to know. But Robinson can’t run letters she doesn’t have, and she says she tries to publish letters in proportion to what she receives.

“I don’t necessarily look for equal balance,” she said. “I think readers need to know which side is weighing in more heavily. This isn’t a poll, and it’s not scientific or even consistent. One week we’ll be heavily liberal, and the next week the conservatives will weigh in.”

The letter writers tend to police one another, she said: “It’s their page. In any debate, there’s a wide spectrum — a wide continuum of thought — and our letter writers are really good about writing rebuttals if they think somebody has gone too far on the other side.”

Letter writers are restricted to no more than one published letter every 30 days. “I have a huge stable of regular letter writers, all of whom I greatly value,” said Robinson, “but it’s always refreshing to publish a new voice. I love it when I call somebody to verify that they wrote a letter and they get excited to know that they’re going to be in the paper.”

One person who didn’t get a call but who I’m confident will be excited today is Austin Kuder of Seven Hills. Last week he took it on the chin, but if you look at page G5, you will see that a package of readers rallied to his defense.

Happy reading, Austin.